February 9, 2012
OS X Lion Support Essentials First Class
Today I finished teaching my first full class of OS X Lion Support Essentials. And barring the slight network issues and the fact that I had a server completely die on my this morning (and it was sitting in the server room), it was a pretty good experience. My class size was larger than usual, and the students were extremely bright. All of them caught on quickly and easily, making it possible to cover a lot of topics faster than usual. We even had time to run a certification exam that afternoon (the student passed!). For those who have not taken the class before, we cover the necessary essentials in managing an OS X Lion computer. We cover installation, configuration, accounts, file systems, Directory binding, providing network services, printing and the boot process. There's more and if you are interested in learning, feel free to register! I call this certification the phone support cert, as it prepares someone to work at the help desk for Mac computers. If you pass the certification exam then you receive your Apple Certified Support Professional (ACSP) certification, which is an accomplishment. Ask anyone that had to take the exam, and I'm sure they would agree. I really enjoyed the class today, and I'm looking forward to this April for our Server Essentials class. That will be a blast as well, particularly since I got to contribute to the Workbook on that one!